TERMS AND CONDITIONS

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TERMS AND CONDITIONS FOR PASSENGER TRANSPORT

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1. Introductory Provisions

These Terms and Conditions govern the provision of passenger transport services by:

Data Minibus s.r.o.
Company ID (IČO): 22041681
Registered office: Sadová 1341, 253 01 Hostivice, Czech Republic
E-mail: info@dataminibus.cz
Phone: +420 604 230 230

The company provides road motor passenger transport services in accordance with applicable laws and regulations.

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2. Transport Booking

Transport can be booked primarily:

• via the contact or inquiry form on the website,

• by e-mail,

• by telephone,

• or by another method agreed with the customer.

The inquiry should include, in particular:

• date of transport,

• vehicle pick-up time,

• departure location,

• destination,

• estimated number of passengers,

• any specific requirements regarding the transport,

• contact details of the person placing the order.

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3. Booking Confirmation

An inquiry does not in itself constitute automatic confirmation of the transport service.

Transport is considered booked once it has been confirmed by the company and the transport conditions have been agreed, particularly the date, route, and price.

The company reserves the right to refuse an inquiry if, for example, a vehicle or driver is not available on the requested date.

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4. Transport Price

The transport price is determined individually according to the nature of the specific service.

The following factors may be taken into consideration when determining the price:

• length of the route,

• duration of the transport,

• number of passengers,

• type and capacity of the vehicle,

• waiting time,

• requirement for multiple stops,

• transport outside standard operating hours,

• other individual customer requirements.

The price will be communicated to the customer before the booking is confirmed.

Prices are stated excluding VAT. Data Minibus s.r.o. is a VAT-registered company.

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5. Changes to a Booking

The customer is obliged to notify the company of any changes to the booked transport as soon as possible.

Changes include, in particular:

• change of date,

• change of time,

• change of pick-up location,

• change of destination,

• change in the number of passengers,

• request for additional stops.

A change to the booking may affect the price or availability of the transport service.

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6. Cancellation of a Booking

The customer may cancel the booked transport.

• cancellation more than 48 hours before the scheduled departure – no cancellation fee,

• cancellation 24–48 hours before the scheduled departure – cancellation fee of 50%,

• cancellation less than 24 hours before the scheduled departure – cancellation fee of 100%,

• failure of the customer to show up – 100% of the price.

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7. Passenger Obligations

Passengers are required to follow the driver's instructions and comply with road safety rules.

The following are prohibited in the vehicle, in particular:

• damaging the vehicle or its equipment,

• transporting dangerous items,

• behaving in a manner that endangers the driver or other passengers,

• intentionally soiling or damaging the vehicle's interior.

The driver is entitled to refuse to transport a person whose behaviour endangers the safety of the journey or other passengers.

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8. Delays and Extraordinary Circumstances

The company makes every reasonable effort to provide transport at the agreed time.

However, the arrival time may be affected by circumstances beyond the company's reasonable control, including, in particular:

• traffic conditions,

• traffic accidents,

• road closures,

• weather conditions,

• technical or safety-related circumstances,

• instructions or decisions of public authorities,

• other extraordinary events.

In such circumstances, the company will inform the customer of the situation whenever reasonably possible.

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9. Liability

The company is liable for the proper provision of the transport service to the extent required by applicable laws and regulations.

The company is liable for items left unattended in the vehicle only to the extent required by applicable laws and regulations.

The passenger is liable for any damage caused to the company or its property as a result of the passenger's breach of their obligations.

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10. Complaints and Claims

Any complaint or claim relating to the transport service may be submitted by the customer:

By e-mail: info@dataminibus.cz
By telephone: +420 604 230 230
By post: Data Minibus s.r.o., Sadová 1341, 253 01 Hostivice, Czech Republic

A complaint should include, in particular, the date of transport, booking identification, and a description of the issue.

The company will assess the complaint and inform the customer of the outcome.

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11. Personal Data Protection

When processing personal data, the company complies with applicable personal data protection laws and regulations.

Detailed information is provided in the following document: Privacy Policy

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12. Final Provisions

These Terms and Conditions are governed by the laws of the Czech Republic.

These Terms and Conditions are effective as of 5 September 2026.

Data Minibus s.r.o. reserves the right to reasonably amend or update these Terms and Conditions.